The ORA lists your rights. Of course, you also have the right to be treated with courtesy and respect, and you should complain if you are not. Both Wanaka Retirement Village Ltd and residents have obligations under the Code of Residents’ Rights in this respect.
If you have any concerns or complaints, we will do our best to resolve them with you informally, however there is also a formal complaints procedure. If satisfaction cannot be achieved through that complaints process within 20 working days, the matter can be escalated by lodging a Disputes Notice under the Retirement Villages Act 2003.